Policy & Process
200% ROI Satisfaction Guarantee
The Law Firm Incubator supports attorneys in launching, growing, and automating law firms that operate on systems and repeatable processes. This page explains our satisfaction guarantee policy in clear, objective terms, including what must be implemented, attended, and documented to qualify.
Implementation Guarantee
If client fully utilizes the program and implements all guidance provided, but does not achieve a 200% return on investment (ROI) on the program fees paid within twelve (12) months, we will continue providing coaching and advisory services at no additional charge until the 200% ROI threshold is achieved.
We will continue providing free services until the 200% ROI guarantee is met only if the member fully satisfies all of the requirements below:
- The Member implements every required system/deliverable across the entire LFI program
- The Member attends live the group coaching calls,
- The Member attends individual coaching calls and/or uses their fractional hours (as applicable),
- The Member provides verifiable documentation of completion, and
- The Member submits the request within the stated deadline.
If any requirement is not met, no free services will be issued.
ROI may be achieved through increased revenue (for example, one closed deal valued at $X) and/or verifiable cost savings, including automation, delegation, or process optimization.
The ROI calculation is based solely on the fees paid for bootcamps and coaching (“done-with-you” services).
All implementation-related costs are expressly excluded from the ROI calculation, including but not limited to software, tools, contractors, internal labor, or third-party services.
The program is designed to teach clients how to implement recommendations independently and at the lowest reasonable cost through bootcamps and coaching. These fees constitute the full cost basis for the ROI calculation.
If a client elects not to implement the recommendations themselves due to time or capacity constraints, we may perform implementation services on their behalf at separately agreed-upon, market-competitive rates.
Fees for any done-for-you implementation services are excluded from the ROI calculation.
Eligibility Checklist (Must Be Met 100%)
1) Full Program Implementation
The Member must implement each and every required system/asset/automation and complete all required activities across the entire Program.
At minimum, the Member must:
- Complete and submit all implementation workbooks/worksheets for every week of the Program.
- Build and publish/activate the required funnel assets and/or automations (as assigned in the Program and the Member’s track).
- Configure the Member’s chosen tools so the system is operational (for example: CRM/case management, email marketing, scheduling, automations).
- Provide verifiable evidence for every required system/deliverable (see below).
2) Live Group Coaching Attendance
The Member must attend live the group coaching calls offered during the Program period.
- Watching recordings/replays does not count for purposes of this policy, even if recordings are available as a benefit.
3) Individual Coaching and/or Fractional Hours (as applicable)
The Member must:
- Attend the scheduled 1:1 coaching calls and/or
- Use the fractional hours included/purchased (if applicable to the Member’s package),
- And such attendance/usage must be reflected in LFI’s records.
Note: The Member’s inability or failure to schedule/attend sessions within the Program period does not create an exception.
4) Documentation and Evidence (Required)
A request must include Verifiable Evidence sufficient to confirm compliance.
Examples of acceptable evidence:
- Completed workbooks for all weeks (PDF or document).
- Links to published assets (landing pages, forms, scheduling pages, funnels) and/or dated screenshots.
- Proof of active automations (workflow/rule screenshots, logs, trigger confirmations, etc.).
- Any required Program forms/worksheets (if applicable)
Request Deadline
The request must be submitted within 14 calendar days after the end of the Program (Week 8).
Requests submitted after the deadline will not be considered.
How to Make a Request (Process)
To make a request, the Member must:
1. Complete all checklist requirements.
2. Submit the Request within the stated deadline.
3. Submit the request through the the support email/form published on the Contact Page.
4. Include in one submission:
- Member identification (the email you use to register)
- Proof of purchase
- All verifiable evidence listed above
5. Allow LFI to verify:
- Implementations
- Live group coaching attendance
- 1:1 sessions and/or fractional-hour usage
Review and Decision
- LFI will evaluate requests based solely on verifiable compliance with this policy.
- If evidence is missing, incomplete, or inconsistent, the request may be denied.
Disqualifications and Exclusions (Not Eligible)
A request will be denied if any of the following applies:
- Failure to complete or submit any required workbook/deliverable.
- Failure to attend live group coaching calls during the Program period.
- Failure to attend 1:1 calls and/or use fractional hours (as applicable).
- Missing, incomplete, or inconsistent verifiable evidence.
- Abuse, fraud, falsified evidence, or violation of terms.
- A chargeback is initiated before completing this process (LFI may pause review until the chargeback is resolved).
No Exceptions
LFI will not issue credits or free work outside the terms of this policy.
No partial credits will be issued for partial compliance.
We help firms of all sizes and practice areas achieve sustainable growth through proven systems.
We’ve helped hundreds of firms get there and we can help you too.
Real Client Testimonials
Join our community of firm owners building highly profitable law firms and reclaiming life.
“Working with The Law Firm Incubator has been a real game changer for me. What I appreciate most is that no matter where you are—just starting, or mid-flight in a well-established firm—the program meets you where you’re at. It’s just as helpful to someone launching their practice as he is to an experienced attorney making big changes while the firm is already in motion.
The program brings clarity, practical advice, and tools that actually work—not just theory.
The Tuesday night group coaching calls are one of the highlights of my week. Sitting down with other firm owners and hearing their perspectives is incredibly valuable. I always walk away having learned something new.”
Lynn Banta, Esq.
Business Law, PA
“The Law Firm Incubator and the advice provided has greatly helped scale my practice, automate processes, and increase efficiency + revenue.
Highly recommended to lawyers and law firms. Thank you Matt and the Law Firm Incubator team!“
Avi Dahan, Esq.
Entertainment Law, CA
“I chose to go with the Law Firm Incubator to assist with delegation and automation. After my discovery call, I knew I needed to sign up. I did, and I am very glad that I did.
I took the automation bootcamp and it has improved my firm immensely. Things run much more smoothly. I have delegated and automated many administrative tasks which has allowed me to focus more on the actual practice of law, as well as focus on more business generation. I began a Google Local Services campaign that has a very strong ROI. I no longer answer every single phone call that comes in. I have processes and people in place, and life is easier.
I would absolutely recommend the Law Firm Incubator to any firm serious about improving their processes. My stress is down, my revenue and profits are up. I know for a fact it is because of the Law Firm Incubator.”
Gregory Clement, Esq.
Criminal Defense, GA
“I’ve been with The Law Firm Incubator since its beta launch. Matt is dedicated to helping small and new law firms grow, and helping more established law firms scale. Matt’s experience in legal ops and affinity for legal tech is an invaluable resource for small firm owners like myself, who don’t have the time or mind space to figure out what their ‘tech stack’ should consist of.
Definitely worth getting on a discovery call with Matt if you’re in the market for a law firm business coach.“
Lynn Chen, Esq.
Business Law, GA
“I find great value in the law-firm-specific tools and standardized operating procedures that Law Firm Incubator has been able to suggest.
We have implemented these ideas to be more efficient and consistent in marketing and services to deliver high-quality results and free up time to work on building our firm. If you want law-firm-specific business tactics to launch your law firm or take it to the next level, I recommend LFI.”
Michael Murphy, Esq.
Trusts & Estates, VA
“Matt and his team of fractional executives support both new and experienced law firm owners with automation and marketing strategies.
Through the program’s wide range of services and membership benefits, they personalize each member’s experience according to their specific needs.
You will not find a better place/group of people to guide you on your law firm journey. To me, it’s one of the wisest investments I’ve made for myself and our firm.
Raechel Cowell
Disability Law, WA
“Before joining, running my firm felt like trial and error. I lacked systems, felt overwhelmed, and even doubted if my practice could replace my income. From the first call with my coach, I felt supported. Mentorship, group coaching, and access to a Fractional COO and CMO showed me I wasn’t building this alone anymore.
Since joining the program, LFI has fully built out my marketing, including logo, website, branding, and social media. I now have a consistent flow of leads and clients, and my intake process is smooth and efficient. I also hired and successfully onboarded a legal assistant. As a result, my stress is down and my confidence is way up.
Most importantly, LFI didn’t just help me build a firm; it helped me become a CEO. If you’re tired of doing it alone and ready for real structure, support, and growth, I highly recommend Law Firm Incubator.”
Saradja Paul, Esq.
Business Law, NY
“Working with The Law Firm Incubator has been an amazing experience. What sets it apart is the way it combines high-level strategy with hands-on implementation. Instead of vague concepts, you gain a step-by-step framework for marketing, client acquisition, and automation that is specifically designed for lawyers. The coaching is insightful, and the done-for-you services remove the guesswork that so often keeps small firms stuck. This program is an invaluable resource for any attorney committed to building a sustainable and thriving firm.”
Shahran Kangavari, Esq.
Employment Law, CA
“I highly recommend The Law Firm Incubator (LFI) to any attorney who wants to start a firm, increase client leads and help your firm expand and modernize.
I have owned my own law firm for over 10 years and realized it was time to make changes if I wanted more growth and flexibility. But I didn’t understand exactly what changes needed to happen or how to implement them, so I knew that the next step was a business coach. But I wanted a coach and a program that was specific to law firms. I did a lot of research and LFI came highly recommended.
The program provides step-by-step guides from everything to creating a landing page to hiring virtual assistants. I also found great value in the weekly group coaching calls so that we can all continue learning and growing. I can’t recommend LFI enough!“
Carolyn Walsh Parry, Esq.
Family Law, NY
“Our biggest problem was a lack of Standard Operating Procedures for important non-attorney functions, and then our need to organize those SOPs. I chose to join The Law Firm Incubator because of their specific experience in drafting SOPs for law firms.
Since hiring a Fractional COO through the program, we have rolled out a new intake process to allow for newly hired intake persons to quickly get up to speed and take calls. We have also drafted new SOPs for other key areas. But most importantly, I have a few people on my team who have embraced and excelled at drafting new SOPs so we can continue documenting all of our core processes with our Fractional COOs guidance.
Joining the weekly group coaching meetings has also been helpful.
I would highly recommend The Law Firm Incubator for any law firm owner who isn’t ready to hire a full time COO or is interested in getting a second opinion about their operations and where it can be improved.”
Mark Gomez, Esq.
Real Estate, CA
“The skills learned through the incubator have provided me with a structured framework to outline our firm’s objectives and identify clear, measurable steps towards achieving them.
The incubator has also been instrumental in helping me craft more effective marketing strategies.“
Corey Lederman, Esq.
Personal Injury, NY
“The best practices and strategies the incubator provides have consistently increased my firm’s profitability and made my life easier as a firm owner.
If you are thinking about joining – do it.”
Robert Mobasseri, Esq.
Lemon Law, CA
“While doing research on starting a new law firm, I came across tons of resources and materials. I found it overwhelming at first trying to figure out what to prioritize and planning ahead accordingly. The Law Firm Incubator does a great job of providing structure and giving you something very specific and useful to concentrate on a given week.
By working on discrete items weekly, you make measurable progress on planning your business. For me, it was like Barbri for launching a law firm.”
Nathan Bordegaray, Esq.
Personal Injury, VA
“Very helpful step by step process and follow along workbooks with videos as well as coaching support.
Great for attorneys starting thier own form looking for this type of structure.“
Michael Curley, Esq.
Trusts & Estates, CT
“Hi, joining The Law Firm Incubator was the best decision I made for my business. Before, I was struggling to get reliable clients and felt overwhelmed by all the moving pieces of running a firm.
Now, I have a clear plan, automated systems that bring in leads, and expert guidance whenever I need it.
If you’re a lawyer trying to grow your firm without burning out, this program is for you!“
Allen Hanasab, Esq.
Real Estate, CA
“Incredible service. Allowed my law firm to excel. I don’t know where I would be without them!”
Joseph Novel, Esq.
Personal Injury Law, CA
We've Helped Transform Hundreds of
Overwhelmed Lawyers into Empowered CEOs
Ready To Build A Firm That Truly Serves You?
Every attorney deserves a firm that rewards experience, supports personal life, and creates meaningful impact for clients. The difference between firms that achieve this and those that do not is rarely talent. It is structure, systems, and guidance.